Your Christmas Guide to Ordering and Pickup
Got questions about our Christmas products?
Check out our FAQs for everything you need to know before placing your order and for a smooth pickup experience on the big day!
WHAT YOU NEED TO KNOW BEFORE PLACING YOUR ORDER
Orders open at 9:00am on Friday the 1st of November.
HOT TIP: If you are wanting to skip lines, you can arrive anytime during your selected time block. Avoid arriving at the start of the time block if you can as wait times will be expected.
Monday the 23rd of December
- 7:00 - 8:59am
- 9:00 - 10:59am
- 11:00 - 3:00pm
Tuesday the 24th of December
- 7:00 - 8:59am
- 9:00 - 10:59am
- 11:00 - 2:00pm
Orders will strictly close at 1:00pm on Saturday the 14th of December. Unfortunately, we cannot take any Christmas orders after this time.
Please note; each product has limited availability and so we may need to close orders for popular items before the cut-off. To avoid missing out, we recommend ordering as soon as possible!
There can be no amendments or cancellations of orders for the 23rd and 24th of December after 1:00pm on the 13th of December. This includes; products, product amendments, quantity, location, date and time block.
Orders strictly close at 1:00pm on Monday the 9th of December.
Personalised Gingerbread Decorations are available to order for pick-up between the 1st of December until the 24th of December. So be sure to secure your order so you don't miss out!
December 23rd: 7:00 - 4:00pm
December 24th: 7:00 - 3:00pm
December 25th to January 5th: CLOSED
January 6th: Normal trading hours resume
From November 1st: All Christmas Provisions and Gifting available in-store and for pre-orders.
From Mid-November: Fruit Mince Pies available in-store only.
From December 1st: Bread Wreath / Christmas Cheesecake / Eggnog & Fruit Mince Tart / Fruit Mince Pies / Glazed Ham / Sourdough Country Wheel / White Forest Roulade
From December 9th: Mushroom & Leek Pithivier / Spanakopita
December 23rd & 24th: Berry Christmas Trifle / Complete Catering / Green Beans & Almond Salad / Israeli Cous Cous Salad / Mango Trifle / Potato Salad w/ Bacon / Trio of Salads / Garlic & Cheese Pull Apart
From December 16th: Flowers (add on) / Focaccia / New York Cheesecake / Occasion Cakes
From December 19th: Artisan Sandwiches unavailable / Cupcakes & Savoury Cups preorder only
From December 20th: Cacio e Pepe Escargot / Ciabatta / Dark Rye / Ficelle / Focaccia / Milk Buns / Mini Pastries & Boxes / Olive Sourdough / Pain de Mie
From December 21st: Bouchons & Mini Bars preorder only
We have different lead times for certain products as some items take a little longer to make! Please note; the lead time cut off is 1:00pm.
Most products have a 1 day lead time, however the following has longer ...
5 Day Lead Time – Glazed Christmas Ham / Personalised Christmas Decorations
EVERYTHING YOU NEED TO KNOW ABOUT PICKING UP AN ORDER ON THE 23RD AND 24TH
You can collect your order after your chosen time block has ended if you are running late. However, you cannot collect your order earlier than your chosen time block — it won’t have arrived yet.
Absolutely! All our stores will be jam-packed with as many goodies as we can fit. Please note: there will be no product holds.
No stress! Just search your email inbox for your confirmation email — it includes your chosen time.
Unfortunately, we don’t accept phone holds for these dates. Our team will be busy — it’s best to come in and see what’s available.
Some stores have partial cover, but we recommend bringing an umbrella just in case!
Some time blocks are smaller than others. Please allow plenty of time just in case.
We’ll check over your order with you before you leave to ensure you have everything. This may add a few minutes, especially if you have a larger order.
To freshen up our bread: run water over your unsliced loaf, wrap it in foil and place it in the oven at 150°C for 20–30 minutes.
