FAQ's

Our team works as hard as they can to ensure you receive top quality products. Our orders are cut off at 1pm each day so that our admin team & the kitchen team have sufficient time to process & prepare your orders.

Yes! While we definitely recommend pre-ordering for items you are set on purchasing, we do have a range of stock available every day for these last-minute orders!

During peak trading periods (such as Easter, Christmas, and Mother’s Day), we do not accept phone holds or reserves for products. This ensures fairness and availability for all customers, as stock is limited and moves quickly.

We recommend visiting the store as early as possible during these periods to avoid disappointment. Any updates or changes to product availability will be communicated via our website and social media channels.

Outside of peak periods, we are happy to assist with holds where possible — just give us a call to check availability.

Some of our products require additional preparation to produce the final result. As we are a bulk production kitchen, our team works in batches and needs the time to prepare the beautiful items you know and love.

All of our orders for the day are delivered fresh in the morning and are available for collection any time during our opening hours.

While we no longer require customers to select a specific pick-up time, we do ask that all orders are collected on the day scheduled. This helps ensure product freshness and smooth service in-store.

We can deliver as long as the order reaches a minimum of $300, be within 5-10km of our Albion main kitchen and between 8-11am. Depending on the location, a $25 (or more) delivery fee will also be involved.

We do have items that are perfect for catering. Head to our catering page on our website to see what we recommend. For assistance in working out quantities and logistics, please email info@jocelynsprovisions.com.au to speak with one of our lovely staff members.

We can heat your products if the order reaches a minimum of $100. However, some of our stores have limited space and resources to heat large quantities so please contact our Head Office for any further questions you may have about this service. Please note: We do not heat our mini quiches. If you want to heat items at home, we can provide recommended heating instructions.

While some of our products do not contain gluten themselves, all products are made in a kitchen where gluten is present so we cannot guarantee traces of gluten are non-existent. We prefer to say gluten-friendly. As we don’t have a dedicated coeliac-safe kitchen area, it is up to the person as to whether or not they feel comfortable consuming our gluten-friendly products.

We operate as takeaway only so no dine-in options are available in-store. However, most of our locations have public sitting areas nearby to enjoy your treats!