FAQ's
Got a question? Find the answers to our most common queries here
Frequently asked questions
Why is there an order cut off?
Our team works as hard as they can to ensure you receive top quality products. Our orders are cut off at 1pm each day so that our admin team & the kitchen team have sufficient time to process & prepare your orders with care & precision.
If I missed the order cut off, can I just walk in to the store and purchase something off the shelf?
Yes! While we definitely recommend pre ordering for items you are set on purchasing, we do have stock available everyday for these last-minute orders!
Can I place a product on hold over the phone?
During peak trading periods (such as Easter, Christmas, and Mother’s Day), we do not accept phone holds or reserves for products. This ensures fairness and availability for all customers, as stock is limited and moves quickly.We recommend visiting the store as early as possible during these periods to avoid disappointment. Any updates or changes to product availability will be communicated via our website and social media channels.Outside of peak periods, we are happy to assist with holds where possible — just give us a call to check availability.
Do you have coffee?
We have delicious Supreme coffee available at our James Street store!
Do you offer delivery?
We can deliver as long as the order reaches a minimum of $300, be within 5-10km of our Albion main kitchen and between 8-11am. Depending on the location a $25 (or more) delivery fee will also be involved.
Do you have Gluten Free or Coeliac safe products?
While some of our products do not contain gluten themselves, all products are made in a kitchen where gluten is present so we cannot guarantee traces of gluten are nonexistent. We prefer to say gluten friendly. As we don’t have a dedicated coeliac safe kitchen area, it is up to the person as to whether or not they feel comfortable consuming our gluten friendly products.
What is a product lead time and why do you have it?
Some of our products require additional preparation to produce the final result. As we are a bulk production kitchen, our team works in batches and needs the time to prepare the beautiful items you know and love.
Can we heat your savoury products?
We can heat your products if the order reaches a minimum of $100. However, some of our stores have limited space and resources to heat large quantities so please contact our Head Office for any further questions you may have about this service. Please note: we do not heat our mini quiches. If you want to heat items at home, we can provide recommended heating instructions.
Do you make custom cakes?
Yes we do! We don’t do any novelty style cakes but if you’d like to find out more information, please email our occasioncakes@jocelynsprovisions.com.au with an enquiry and our special occasion cake consultant can assist you.